Promises you can hold us to.
Most swap services ask you to trust a logo. We would rather write the policy down, in plain words, and be held to it. Four sections: what we promise, what it costs, what we record, and — because honesty builds more trust than marketing — where the promise ends.
Screened before, never frozen after
The industry default works like this: a service takes your deposit, swaps it, and then runs its compliance checks — and if anything looks off, your funds sit frozen while you are asked for documents you were never told you would need. We think that ordering is wrong, so we reversed it.
Here is the exact policy: every deposit is risk-screened before the exchange begins. A deposit that passes proceeds immediately. A deposit that fails is returned to your refund address, minus only the network fee — and the order page says so, with the transaction hash.
There is no third outcome. We never demand documents mid-swap, because nothing is ever exchanged before it is screened — there is no point in the flow where we hold your swapped funds pending a verification you did not agree to. The freeze, as a mechanism, does not exist here.
This is also why the swap card recommends a refund address on every order: it is the guaranteed way back if a swap cannot complete for any reason.
The rate is the rate
Our margin is the spread, and the spread is printed on the swap card next to the rate — not buried inside a “great rate” that quietly isn’t. The network fee for your payout is shown in the quote and subtracted in the open. What the card says you will receive is what arrives.
| Floating-rate spread | 0.5% | market rate at confirmation — small drift either way |
| Fixed-rate spread | 1.0% | rate locked when you create the swap |
| Payout network fee | At cost | shown in every quote, in the payout coin |
| Deposit fee | None | you pay only your own wallet’s sending fee |
| Account, withdrawal, “verification” fees | None | these concepts don’t exist here |
Spreads above are the current defaults. The number on the swap card at the moment you trade is the authoritative one — it is part of your quote and cannot change after you commit.
What we log and what we don’t
- Order records: pair, amounts, rate, status timeline
- The addresses involved and the transaction hashes
- Deposit risk-screening results
- Standard, short-lived server logs
- Emails you send to support, so we can answer them
- Accounts — there is nothing to register, so no profile of you exists
- Names, emails, or phone numbers tied to swaps
- Tracking pixels, ad cookies, or third-party analytics
- Data we sell — to anyone, ever
Your order link is the only key to your order. The details — what is shared with the screening provider, how long records are kept — are in the privacy policy.
Limits of this promise
A trust page that claims no limits is lying somewhere. Here are ours.
Sanctioned addresses are rejected. Deposits linked to sanctioned parties fail screening and the swap does not happen. In some cases the law also constrains how — or whether — such funds can be returned, and the law wins. This is the one place where “returned, always” can collide with a legal prohibition, and we would rather tell you that here than surprise anyone later.
Valid legal orders are honored. We keep no accounts and run no tracking, but order records and transaction hashes exist, and a lawful demand for them will be answered. We will never pretend otherwise.
Everything else stands. Screening happens before the exchange, failed deposits are returned, the spread is on the card, and a human answers at info@coinvast.io. If we ever change this policy, this page changes first — not quietly, after the fact.